How Swipe.AI Automates Order Issues: The Definitive Guide

When an order goes wrong, customers don’t want forms, delays, or excuses—they want it fixed. Fast.
Swipe.AI makes that possible by automating how order issues are detected, decided, and resolved from start to finish.

In this guide, we’ll walk through how Swipe.AI automates order issues—covering every step in the lifecycle:
from identifying a lost or damaged order to issuing a refund or reshipment automatically.

What Counts as an “Order Issue”?

Order issues are any unexpected problems that prevent customers from getting what they paid for.

They’re more common than most brands realize—and often the biggest driver of customer frustration.

Lost, Damaged, Stolen, Wrong Item, Missing Item, Delays

Here are the most common types of order issues Swipe.AI handles automatically:

• Lost package: Tracking shows no delivery after a long delay.
• Damaged package: Customer provides photo proof of damaged goods.
• Stolen package (porch piracy): Delivery marked “delivered,” but item is gone.
• Wrong item: Customer received something they didn’t order.
• Missing item: Part of the order never arrived.
• Delivery delay: Shipment is stuck or severely delayed in transit.

Every one of these can trigger the AI claims automation process within Swipe.AI—turning hours of manual support work into seconds.

The Automation Stack at a Glance

Swipe.AI connects every piece of the post-purchase workflow into one seamless automation stack. Here’s how it all works behind the scenes.

1. Intake: Captures order issue data via smart forms or API connections.
2. Enrichment: Pulls carrier and order details (tracking, timestamps, product info).
3. Decisioning: Uses business rules and machine learning to assess validity and next steps.
4. Resolution: Executes the correct outcome—refund, reshipment, or credit—instantly.
5. Reporting: Logs claim outcomes, metrics, and CX insights for your dashboard.

This end-to-end post-purchase automation removes repetitive work and delivers quick, reliable resolutions.

Claims Intake Without Friction

The intake stage is where speed meets simplicity. Swipe.AI replaces long claim forms and manual verification with automated tools that make filing a claim effortless—for both the customer and your team.

Smart Forms, Auto-Populate Order Data, Fraud Checks

• Smart forms: The system identifies eligible orders automatically—no need for a ticket.
• Auto-populated data: Customer info, product details, and tracking numbers fill in instantly.
• Built-in fraud checks: Duplicate or suspicious claims get flagged in real time.

With these steps automated, customers get faster resolutions while your support team avoids manual back-and-forth.

Decisioning: Rules + AI

Once a claim is submitted, Swipe.AI’s decisioning engine takes over. It analyzes the data, cross-checks tracking events, and applies your policies automatically.

• Evidence pulls: Retrieves carrier updates, delivery photos, or customer uploads.
• Policy logic: Matches claim data to your brand’s refund and replacement rules.
• Risk scoring: Assigns confidence scores using AI trained on thousands of outcomes.

This mix of logic and learning ensures fair, consistent, and instant decisions—without human bottlenecks.

Instant Outcomes

Automation shines when it produces real results fast. Swipe.AI executes next steps instantly once a decision is made—keeping customers informed every step of the way.

• Auto-approve low-risk claims: Straightforward cases are resolved immediately.
• Escalate edge cases: Complicated situations go to your team for review.
• Notify customer: Automated emails or SMS updates confirm each step.

This CX automation minimizes WISMO (“Where is my order?”) tickets and builds trust by communicating clearly and fast.

Refunds vs Reshipments

Every order issue doesn’t need a refund. Swipe.AI intelligently decides when to refund or when to reship, based on your inventory and policy preferences.

• Refund logic: If the item is discontinued or out of stock, the system issues an instant refund.
• Reship logic: If inventory is available, a new order is created automatically.
• Inventory sync: Connects to Shopify to check availability in real time.

With refund automation and reship automation, you maintain revenue integrity and reduce unnecessary costs.

CX Wins

Fewer tickets. Happier customers. Better data. That’s the Swipe.AI effect—turning post-purchase chaos into a seamless customer experience.

• Faster resolutions: AI-powered order protection resolves claims in minutes.
• Fewer tickets: Automated workflows cut WISMO and manual claim volume.
• Higher satisfaction: Customers trust your brand when problems are fixed fast.

Brands using Swipe.AI see measurable gains in NPS, repeat purchase rate, and operational efficiency—all while lowering support costs.

Implementation Basics

Getting started with Swipe.AI is simple. Most merchants go live in days, not weeks. You don’t need engineers or complex integrations—just a standard Shopify connection and a short setup process.

• Timeline: Average setup takes 1–2 days for basic installs.
• Resources: Swipe.AI provides onboarding and claim policy configuration support.
• QA checklist: Validate integrations, test sample claims, and confirm resolution flows.

Once live, Swipe.AI starts detecting and resolving issues instantly—with zero lift from your team.

KPIs to Track

Automation isn’t just about speed—it’s about measurable improvement. Swipe.AI gives you a dashboard of key metrics to monitor performance and ROI.

Resolution Time, Approval Rate, Recovery, Ticket Deflection, Cost per Claim

• Resolution time: Average time to resolve a claim end-to-end.
• Approval rate: Percentage of claims auto-approved vs. escalated.
• Recovery: Cost recovered through reduced refunds and fraud prevention.
• Ticket deflection: Support requests prevented by automation.
• Cost per claim: Total cost savings from automating manual labor.

These order issue automation KPIs help brands quantify the impact of automation across operations, support, and revenue.

Summary

Order issues happen. How you handle them defines the customer experience.

With Swipe.AI, every lost, damaged, or delayed order is automatically detected, verified, and resolved—without friction or delay.

That’s how modern order protection should work: simple, fast, and built for customer trust.

See how Swipe.AI works →