Last Updated: November 2025
Effective Date: November 2025
This Privacy Policy explains how Swipe AI (“Swipe,” “we,” “us,” or “our”) collects, uses, shares, and protects your information when you use our website, merchant dashboard, Shopify/commerce integrations, and post-purchase protection services (together, the “Services”).
We take privacy seriously and aim to collect only what’s necessary to provide and protect the Services. This Policy applies to all Swipe AI users and visitors within the United States.
Information We Collect
The information we collect depends on how you interact with Swipe.
From Shoppers:
- Order details (order number, items, value, shipping address, merchant, tracking info)
- Contact details (name, email, phone if provided)
- Claim materials (photos, descriptions, carrier info, proof of loss/damage, communications)
- Technical data (browser type, device type, pages used, diagnostic info)
From Merchants:
- Store and integration data (store name, domain, contact info, installed apps)
- Settings and operational data (refunds, payout channels, support history)
- Account authentication and logs (API tokens, credentials, audit logs)
From Third Parties:
- Commerce platforms and carriers to validate orders and shipments
- Fraud-prevention partners to help secure your account
How We Use Information
We use personal data to:
- Provide Services: process claims, verify coverage, issue refunds or replacements.
- Communicate: send claim updates, respond to requests, and share important service information.
- Protect and prevent fraud: detect, investigate, and stop fraudulent or abusive activity.
- Improve Services: analyze usage, debug issues, and enhance performance.
- Comply with law: meet tax, recordkeeping, and regulatory obligations.
We do not sell personal information and do not share data for cross-context behavioral advertising.
Cookies
We use cookies only for essential site functions and basic analytics. We do not use cookies for advertising or cross-site tracking. You can control or disable cookies through your browser settings.
Sharing of Information
We share data only when necessary to provide our Services or comply with legal obligations:
- Service providers: trusted vendors for hosting, support, and fraud prevention who follow strict data-protection terms.
- Merchants and carriers: to confirm orders, shipments, and claim details.
- Legal and safety: when required by law or to protect our rights, users, and the public.
- Business transfers: if Swipe AI undergoes a merger, acquisition, or sale.
We never sell personal information.
Data Security
We use administrative, technical, and physical safeguards to protect your data, including encryption, limited employee access, and regular security testing. We continually improve our systems to align with U.S. industry standards.
Data Retention
We keep data only as long as needed to operate the Services, meet legal requirements, or resolve disputes. When it’s no longer needed, we securely delete or de-identify it.
Your Privacy Rights
Under U.S. state privacy laws (like the California Consumer Privacy Act or similar laws in other states), you may have the right to:
- Access, correct, or delete your information
- Opt out of the sale or sharing of personal data (though we don’t sell data)
- Request details about how we handle your personal information
To exercise these rights, email support@swipe.ai. We may verify your identity before fulfilling your request.
Children’s Privacy
Our Services are intended for adults. We do not knowingly collect data from children under 13. If we learn that we have collected data from a child, we will delete it promptly.
Changes to This Policy
If we make material changes, we’ll post a notice on our website before they take effect. The “Last Updated” date above reflects the latest version.
Contact Us
Email: support@swipe.ai
Mail: Swipe AI Inc., 230 E Ohio St., Suite 410 #1400, Chicago, IL 60611, USA
Your use of Swipe’s Services is also governed by our Terms of Service.