Swipe Team
November 3, 2025
5 mins 
If you’ve ever had a package get lost or show up broken, you know how annoying it can be—lots of emails, long waits, and no clear answers. That’s where shipping protection makes a big difference. Instead of stressing after you place an order, you can relax knowing your purchase is protected.
With Swipe’s fast, store-backed coverage, customers get quick replacements or refunds with no hassle, no waiting around, and no back-and-forth with delivery companies.
In this article, we’ll explain how shipping protection works and why more shoppers are choosing it at checkout.
What Shipping Protection Actually Covers
Before you click “Add Protection,” it helps to know exactly what it includes—and when it applies. Shipping protection ensures you’re covered when things go wrong during delivery, giving you confidence from checkout to doorstep.
What Counts as “Lost,” “Stolen,” and “Damaged”
- Lost: When a package never arrives or tracking stops updating for several days.
- Stolen: When tracking shows “delivered” but your order never shows up—common with porch piracy.
- Damaged: When your order arrives broken, bent, or unusable due to shipping mishandling or weather damage.
What’s Excluded (e.g., Wrong Address, Signature Required)
Shipping protection covers most delivery issues, but not every scenario. For instance:
- Incorrect or incomplete addresses aren’t covered.
- Deliveries requiring a signature but left unattended fall under the carrier’s responsibility.
- Delays caused by customs or the buyer’s actions aren’t eligible for claims.
How Coverage Differs from Carrier Claims
Unlike standard shipping insurance from carriers, which can take weeks (or months) to process, Swipe’s order protection is designed for speed and simplicity. There’s no need to file separate paperwork or chase multiple support teams—everything runs through one streamlined, automated system.
How Swipe Speeds Things Up
With Swipe, merchants handle claims directly—no carrier delays or fine print. AI-backed claim resolution verifies orders instantly, helping customers get their fast replacement or refund in hours, not days.
Why Customers Love It: Real Benefits You Feel After Checkout
Beyond coverage, shipping protection delivers emotional peace of mind. It’s about knowing that if something happens, you’re not on your own.
No More Emailing Carriers for Weeks
Forget waiting in ticket queues or being bounced between USPS, UPS, or FedEx. Swipe lets you file a claim directly through the brand’s website—fast, simple, and stress-free.
Faster Replacements or Refunds
Most claims are resolved within hours, not weeks. That means customers get what they ordered—or their money back—almost immediately.
Clear Status and Simple Claims
With built-in order tracking and transparent updates, you always know where things stand. Swipe’s dashboard eliminates the mystery behind delivery issues.
Peace of Mind During Peak Season
From Black Friday chaos to holiday rushes, package protection gives buyers certainty. Even during the busiest times, customers know that their order is covered against loss, theft, or damage in transit—no second guessing.
How It Works Step-by-Step (So You’re Never Stuck Wondering “What Now?”)
Understanding the process upfront means no surprises when you actually need it. Here’s how Swipe makes it effortless:
Add Protection at Checkout
When checking out, shoppers can easily toggle shipping protection on or off. Most say yes because it adds just a small cost for full peace of mind.
If Something Goes Wrong, File a Claim in Minutes
If your order is lost, stolen, or damaged, simply visit the store’s “File a Claim” page powered by Swipe. The process is automated—no waiting for manual reviews or long forms.
What Info You’ll Need (Order #, Photos)
Just provide your order number, a short description of the issue, and photos if applicable. Swipe’s smart claim system instantly verifies the request and forwards it for review.
Typical Resolution Timelines with Swipe
Most claim resolutions are completed within hours. Whether it’s a refund or fast replacement, Swipe turns what used to be weeks of frustration into a same-day solution.
Is Shipping Protection Worth It? (Money, Time, and Headache Math)
The short answer: absolutely. Let’s break it down.
Common Real-World Scenarios and Outcomes
- A $100 jacket stolen from your porch? Swipe replaces it within hours.
- A $200 pair of sneakers damaged in transit? File a claim, upload a photo, and get a refund instantly.
- A lost package stuck “in transit” for two weeks? Swipe steps in before the carrier even responds.
What You’d Do Without Protection
Without shipping protection, you’d spend hours chasing tracking numbers, filing carrier claims, and waiting 30+ days for an outcome—if you’re lucky.
When Protection Pays for Itself
Most Shopify order protection options cost less than a cup of coffee per order, yet can save hundreds when something goes wrong. The peace of mind alone makes it worth it.
Conclusion
At its core, shipping protection is about one thing: peace of mind. With Swipe, both customers and merchants win—fewer support tickets, happier buyers, and instant resolutions when the unexpected happens.
Ready to see how it works?
👉 Explore File a Claim or Track a Claim to experience the future of post-purchase care.