What is Swipe.AI? Reliable Shipping Protection That Works

Shipping protection helps keep customers happy when something goes wrong with delivery. Whether a package is lost, damaged, or stolen, shoppers expect brands to make it right—fast.

For merchants, manually handling claims and refunds eats up time and profit. Swipe.AI makes it automatic. Using AI, it detects shipping issues, decides the best outcome, and resolves claims instantly—cutting WISMO (“Where is my order?”) tickets while building trust and repeat business.

What Is Shipping Protection (And How It Differs From Insurance)?

Shipping protection is a service that covers lost, damaged, or stolen orders. Shoppers can add it at checkout, and if something goes wrong, they get a quick replacement or refund—no long claims process.

Unlike traditional shipping insurance, which reimburses the merchant after a long carrier claim, shipping protection resolves the issue for the shopper instantly. It’s built for customer experience, not paperwork.

What Problems It Covers?

• Lost package: No tracking updates or marked “delivered” but never received.
• Damaged package: Item arrives broken, wet, or unusable.
• Stolen package (porch piracy): Package marked “delivered” but missing from doorstep.
• Delivery delays: Major transit disruptions or service failures that break SLAs.

Shipping Protection vs. Carrier Claims vs. Shipping Insurance

Carrier claims can take weeks and often deny payout due to “insufficient evidence.” Shipping insurance covers loss but still requires manual filing. Swipe.AI’s shipping protection skips all that. It automates detection and resolution so customers get help within minutes, not weeks. Merchants keep full visibility and control.

Why It Matters Now?

Porch piracy and transit issues are rising fast. At the same time, shoppers expect Amazon-level service everywhere. Every delayed or lost order creates frustration and support costs. Shipping protection gives peace of mind to shoppers and protects merchant margins.

How Swipe.AI Works (Detect → Decide → Resolve)

Swipe.AI automates post-purchase protection through three core steps: Detect, Decide, and Resolve.

Detect

Swipe.AI connects with carriers like UPS, USPS, and FedEx to monitor delivery scans, exceptions, and risk signals. It spots anomalies like missing scans, suspicious addresses, or high-risk ZIP codes tied to porch piracy.

Decide

An AI-driven policy engine evaluates each claim. It uses merchant-defined rules, risk scores, and claim history to decide if a case qualifies—fast, fair, and consistent.

Resolve

Once a decision is made, Swipe.AI triggers the right outcome automatically—refund, reship, or replacement. It sends branded messages to customers and logs everything for compliance and reporting.

Shopper Experience

Shoppers can submit claims in seconds, upload a quick photo for proof, and track resolution status in real time. Most claims are resolved within hours, not days.

Merchant Workflow

Merchants get a full dashboard to review claims, filter by outcome, add notes, or tag orders. Permissions keep roles secure. Alerts flag exceptions so nothing slips through.

Benefits for Merchants

Shipping protection should drive growth, not just reduce loss. Here’s how Swipe.AI helps merchants win.

• Conversion & AOV: Adding Swipe.AI protection at checkout builds instant trust. The badge reassures shoppers their order is safe, which increases checkout completion and average order value (AOV).
• Support Efficiency: WISMO (“Where is my order?”) tickets drop dramatically once protection is active. AI handles claims, so support teams focus on real conversations, not refund forms.
• Customer Lifetime Value: Quick resolutions mean happier customers. Positive reviews go up, NPS scores rise, and more buyers return—turning what could be a negative moment into loyalty.
• Fraud Prevention: Swipe.AI uses pattern recognition to spot fraud—repeat claims, risky ZIPs, mismatched data. Guardrails make sure coverage stays fair and sustainable.
• Financial Alignment: Swipe.AI runs on a shared-revenue model. Merchants earn a share of protection fees to offset costs while Swipe handles the tech, automation, and liability. Everyone wins when claims stay low.

Implementation & Integrations

Swipe.AI fits into your existing Shopify setup in minutes.

Shopify Setup

Install the Swipe.AI Shopify app, grant permissions, and choose where to display protection—on product pages, cart, or checkout. No coding needed.

Carrier/Data Connections

The system syncs automatically with carrier events and order data, updating claim status in real time. Webhooks keep everything connected.

Security & Privacy

All data is encrypted and stored securely. Access is role-based, and retention policies meet privacy standards. Learn more at swipe.ai/security.

Go-Live Checklist

Before launch, merchants can run test orders, submit mock claims, fine-tune policies, and set up branded communication templates for a seamless experience.

Choosing a Shipping Protection Partner

What to Evaluate

Not all “shipping protection” is equal. Look for AI-based automation, clear fraud rules, transparent SLAs, and easy analytics. Control matters—especially for brand trust.

Swipe.AI vs. Manual Processes

Manual claims take time, cause errors, and frustrate customers. Swipe.AI automates everything, giving merchants consistency, lower costs, and instant outcomes.

Swipe.AI vs. Insurance-Only Approaches

Insurance-only models rely on third-party carriers and slow payouts. Swipe.AI gives merchants full control over claims, brand experience, and recovery speed.

Best Practices to Maximize ROI

Checkout Placement & Copy

Display the Swipe.AI badge near payment. Simple microcopy like “Protect your order from loss or theft” increases opt-ins.

Post-Purchase Comms

Send clear tracking updates and explain protection coverage in post-purchase emails. Transparency reduces confusion and inbound tickets.

Policy Tuning

Adjust policies per product type or value. For example, higher evidence thresholds for electronics or caps for low-cost items keep costs predictable.

Analytics Cadence

Review claim trends weekly. Test copy or placement during peak seasons to optimize opt-ins and ROI.