Online shopping has been so accessible and convenient, especially for those who love shopping. Businesses started exploring ways to be part of the market, and one way to do that is through Shopify.
Shopify allows you to showcase and sell what you have to the world. But there’s a problem. Sometimes, a customer’s trust gets broken when something goes wrong with their orders,
To make your customers happy and boost your brand, Swipe Package Protection has come to help. Your store can increase its Shopify sales and conversions with Swipe!
If you’re ready, let’s learn more about Swipe Package Protection and increase customer advocacy.
Why Package Protection Matters in E-commerce
Shopping online is great, but the more purchases we have, the more possibility they’re most likely to get stolen and damaged during delivery. This is why, as a Shopify store owner, you need to keep your packages safe.
Not only do your products get damaged or lost, but the worst is they can get stolen as long as it’s still outside your homes. This is called ‘porch pirating’.
67% of people who shop online have had a package stolen, according to studies. It can happen anywhere, to anyone.
Even if it’s not your fault why it happens, customers put the blame on you. Having just a single bad review can affect your reputation and sales. It’s just so good that Swipe can help you increase brand loyalty.
Not having protection may let you lose money, send another product, or give a refund just to satisfy your customers. Sadly, this comes with other costs, too. You can never make a profit. Using things like Swipe to keep packages safe helps everyone in the long run.
The Direct Link of Package Protection to Customer Advocacy
There are two things that online orders can do to customers: it makes them excited, and it makes them worried at the same time.
We’re sure as a business owner, you’ve also had your fair share of orders. You ask yourself, “Will it get stolen? Will it break?” So you know how your customers feel.
Swipe Package Protection makes sure that your stuff gets safe. When customers know this, they will feel better. If they’re happy, you can build trust with your customers.
Increasing your Shopify customer advocacy also happens when your customers recommend you. As they share their story about how good your store is, others will feel good about buying from you.
Buying stuff online is built on trust. We trust the store to give us good stuff and to make sure it gets to us safely. When a store uses Swipe, it’s like them saying, “We’ve got your back.”
Once you have a strong bond between the store and the customer. Happy customers will talk about the store, write good things about it, and buy more.
Strategies to Boost Customer Advocacy
Here are some ways to tell customers about Swipe and make them love your store even more:
- Let Customers Know About SwipeLet customers know about Swipe’s safety features when looking at items to buy. Also, you can give them a little info on why Swipe’s good. Offer them an option to use Swipe or not.
Once you’ve gotten a hold of Swipe, email your regular customers about this new feature to protect them.
- Share Real Stories from Happy CustomersOnce some customers use Swipe for their orders, get them to write reviews on your website. You can either:
- Ask them for a photo or video while opening their packages to see how safe it is.
- Use a unique hashtag on your social media for Swipe to see how much they like it.
- Create a Swipe Group OnlineYou can create a customer group chat and have Swipe experiences sent there. If there are updates about Swipe, you can also send them to educate your customers.
Let them tell you how to improve Swipe and show that you listen to their concerns.
To Review
Because of how online shopping works, it’s time to increase your customer advocacy on Shopify. What can make your shop stand out is how you treat and protect your customers.
Swipe Package Protection is not just about safely delivering your items; it shows how much you value people buying from you.
Grow your business through protection and see them coming back with Swipe.
