What is Carbon Neutral Shipping?
Swipe is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
How does Green Package Protection/Carbon Neutral Shipping work?
Swipe has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Swipe’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Swipe Work?
If your Swipe-protected order ends up lost, damaged, or stolen, Swipe’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Swipe Process Refunds or Reorders?
Refunds: When refunding an item, Swipe covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
In both cases, the Swipe Premium cost will not be refunded.
Reorders: Swipe will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Swipe will cover the cost of any reorders including shipping, taxes, and Swipe Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
- Please note, some order issues may require a police report to be filed.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.
All of Swipe’s policies are listed here
What if My Order Never Arrives or is Stolen?
Swipe definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Swipe here.
What if My Order Arrives Damaged?
Swipe covers damage as well! To protect your order against damage that occurred during shipping, add Swipe Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Swipe here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Swipe at checkout, you will receive a confirmation email from Swipe with a link to file a shipping issue.
You can also file a shipping issue on Swipe’s app or via the web here. To file a claim, you will need your store order number OR Swipe ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
What are Swipe’s Terms and Conditions?
Swipe’s terms and conditions are listed here: https://swipe.com/terms-and-conditions/
Is Swipe a Licensed Insurance Company?
While Swipe itself is not an insurance company, Swipe is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Swipe's Protect product legal and compliant for brands to offer as shipping insurance to their customers.
FAQs for Full Coverage Customers
What is Swipe and Green Package Protection?
Swipe's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Swipe to offer added assurance that you’re supported, no matter what. We're providing Green Package Protection to each order free of charge.
Every time you add Green Package Protection to your order, Swipe donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Swipe App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Swipe App or online Swipe’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Swipe's Green Package Protection and looking to file a shipping issue online? File here
What is Carbon Neutral Shipping?
Swipe is covering the cost to neutralize shipping emissions for all orders that are purchased through our sites at no additional cost to you. "Green Package Protection" Shipping includes package protection, with the additional benefit that your shipment is carbon neutral.
How does Green Package Protection/Carbon Neutral Shipping work?
Swipe has partnered with Patch a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Swipe’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Swipe Work?
If your order ends up lost, damaged, or stolen, Swipe’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File Here
How Does Swipe Process Refunds or Reorders?
Refunds: When refunding an item, Swipe covers the subtotal of the order. Shipping costs, taxes, and the Swipe premium are not included for merchants who do not have Automatic Issue Resolution (AIR), also known as Resolution via Platform (RVP).
Reorders: Swipe will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Swipe will cover the cost of any reorders including shipping and taxes.
When Should I File a Claim?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
- In some cases, the Swipe Support team may require a police report before moving forward with an order issue.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.
All of Swipe’s policies are listed here
What if My Order Never Arrives or is Stolen?
If your order has not arrived, please file a claim with Swipe here.
What if My Order Arrives Damaged?
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Swipe here.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
You can file a shipping issue on Swipe’s app or via the web here. To file a claim, you will need your store order number OR Swipe ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
What are Swipe’s Terms and Conditions?
Swipe’s terms and conditions are listed here: https://Swipe.com/terms-and-conditions/
Is Swipe a Licensed Insurance Company?
While Swipe itself is not an insurance company, Swipe provides access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Swipe's Protect product legal and compliant for brands to offer as shipping insurance to their customers.
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