Where is my order?

Once you've made an online purchase covered by Swipe, you will receive both a confirmation of coverage from Swipe and a confirmation of purchase/shipping from the retailer.

Example of Swipe Confirmation:

Example of Retailer Confirmation:

Retailer confirmation emails will often include a link to track your package. Otherwise, a separate email from the retailer will be sent once the package has shipped.

If you're having trouble tracking down your order, we recommend the following steps:

  • Searching your email for a shipment confirmation and tracking number from the retailer
  • Reaching out to the retailer directly to check on a package status and tracking number update
  • Downloading our mobile app to utilize Swipe’s Visual Tracking to keep an eye on future package status updates!
  • In the chance your Swipe-protected order was lost, damaged, or broken in transit, please file a claim at claims.swipe.com and we'll be in touch with you shortly!