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Implementation & Installation
Installation
WooCommerce Swipe Compatible Shipping Plugins
How to apply code snippets
Enable Swipe Package Protection
VIDEO: How to self-install Swipe Package Protection on your store
Troubleshooting
Add Swipe Asset Disclaimer
Merchant FAQs
Why is Swipe Package Protection missing from my store?
Why is Swipe Package Protection appearing as a product in my store?
Merchant Onboarding
Learning Guide
Introduction: Choose Your Journey
Onboarding Agenda: Content Overview
Lesson 1: Intro to Swipe & Your Portal
Lesson 2: Billing & Reimbursements
Lesson 3: Swipe Claims
Lesson 4: Customer Journey
Lesson 5: Policies & Shipping Legality
Onboarding is Complete – Checklist & Resources
Getting Started with Swipe
Swipe Plans Overview
What is Swipe?
ON DEMAND WEBINAR : Getting Started with Swipe – Merchant Onboarding
Marketing, Support and Training Materials for Merchants
Customer Marketing Kit
Merchant Support Swipe Templates
How to Add Visual Tracking to Merchant Content
Onboarding FAQs
Does Swipe work internationally?
Merchant Portal
Set Up Your Merchant Portal
Merchant Portal Overview
5 Steps to Set Up Your Merchant Portal
Set Up Your Billing Account
Set Up Your Reimbursement Account
Browse By Merchant Portal Tabs (Sections)
Dashboard Tab
Dashboard Tab Overview
Orders Tab (Protect Only)
Orders Tab Overview
Issues Tab (Protect Only)
Issue Resolution for Merchants within the Merchant Portal
Engage Tab (Track & Discover Only)
Engage Tab Overview
Add Customer-Facing Contact Information
Customize your Shipping Email Notifications
Set up your Customer Notification Settings
In-App Merchant Profile: Verify domain
Set Up Your In-App Merchant Profile
Admin Tab
Swipe Portal: Finance
User Roles and Permissions
Enable Swipe’s Thank You Page Tracking Link
FAQs – Browse By Common Questions
Carbon Neutral Shipping FAQs
Insights Report Breakdown
Merchant Portal Product Catalog Tab FAQ
Swipe SMS Cannabis Policy FAQ
Swipe SMS Shipping Notifications FAQ
Cause Tags FAQ
Is Swipe a taxable or non-taxable product?
BigCommerce & Swipe Overview & FAQs
What is the difference between the Swipe mobile app and Swipe Package Protection?
Does Swipe have an open API?
Swipe Package Protection
Hybrid Coverage
Recharge & Swipe FAQs
How To Hide Swipe Package Protection As A Product In My Store
Can the box switch so it’s automatically unchecked?
Billing & Reimbursement
Merchant Billing
Why Does Swipe Need My Billing Information?
Swipe Billing & Premiums
I can’t connect my bank account/credit card to Swipe
How much does Swipe Package Protection cost?
Reimbursement
How do I request a reimbursement from Swipe?
Billing & Reimbursement FAQs
Premium Rate Change FAQ
Swipe Plan Billing FAQ
Swipe Billing FAQ
How does Swipe convert currencies?
Claims
Claim Tutorials
Zendesk Integration
How to File a Claim on Behalf of Your Shopper
Lost
Where is my order?
Only part of my order shipped. Where are the other items?
Why is my order stuck in-transit or pre-shipment?
Stolen
A Package is Missing; is it Lost or Stolen?
Damaged
What type of damage is covered?
How to Resolve an Issue
Issue Status Definition Glossary
Customers: How and When to File an Order Issue
When and how do I contact the shipping carrier?
How do I access my PayPal refund?
What Does my Issue Status mean?
Swipe Order Issues Resolution (Automatic Issue Resolution) & Reimbursements
Order Issue Resolution Expectations
How does Swipe handle chargebacks?
Deadlines to Report an Order Issue
Swipe Package Protection Policies
How to cancel your order
What if I didn’t want Swipe Package Protection?
How do I check the status of an order issue for my customer?
Where is my Swipe Order ID?
Customer FAQs
Troubleshooting
Uninstalling Swipe
Shopify & Shopify Plus
Shopify Implementation
Shopify Implementation Guide
Shopify Plus Self-install Swipe Package Protection on your store
Adding the swipe widget in Checkout Extensibility
Shopify Self-Install Troubleshooting FAQ
Shopify Customization
How do I turn off the generic Shop tracking link on my Order Confirmation / Thank You page?
Enabling Product Recommendations at Checkout (Shopify)
Hide Shopify tracking link on Thank You page
Shopify Plus: Enable checkout.liquid
Shopify “How To’s”
How to Refund Swipe in Shopify
How to Exclude swipe from Discounts (Shopify)
How to update the Swipe app in Shopify
Shopify Merchants – How to review your store settings to ensure the best tracking experience for your customers
Shopify: Grant Swipe Access to Your Store
Shopify Troubleshooting
Uninstalling Swipe from Shopify
Why are there multiple variants listed for Swipe in Shopify?
The Swipe asset isn’t in the proper location on my Shopify cart page
Issues with Shopify store since the Swipe asset was installed
Does Swipe have an open API?
Yes, to access Swipe's API documentation,
click here
.
Related Links
Shopify Plus Self-install Swipe Package Protection on your store
VIDEO: How to self-install Swipe Package Protection on your store
Why is Swipe Package Protection appearing as a product in my store?
Customize your Shipping Email Notifications
Why is Swipe Package Protection missing from my store?
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