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Support Menu

  • Implementation & Installation
    • Installation
      • WooCommerce Swipe Compatible Shipping Plugins
      • How to apply code snippets
      • Enable Swipe Package Protection
      • VIDEO: How to self-install Swipe Package Protection on your store
    • Troubleshooting
      • Add Swipe Asset Disclaimer
      • Merchant FAQs
      • Why is Swipe Package Protection missing from my store?
      • Why is Swipe Package Protection appearing as a product in my store?
  • Merchant Onboarding
    • Learning Guide
      • Introduction: Choose Your Journey
      • Onboarding Agenda: Content Overview
      • Lesson 1: Intro to Swipe & Your Portal
      • Lesson 2: Billing & Reimbursements
      • Lesson 3: Swipe Claims
      • Lesson 4: Customer Journey
      • Lesson 5: Policies & Shipping Legality
      • Onboarding is Complete – Checklist & Resources
    • Getting Started with Swipe
      • Swipe Plans Overview
      • What is Swipe?
      • ON DEMAND WEBINAR : Getting Started with Swipe – Merchant Onboarding
    • Marketing, Support and Training Materials for Merchants
      • Customer Marketing Kit
      • Merchant Support Swipe Templates
      • How to Add Visual Tracking to Merchant Content
    • Onboarding FAQs
      • Does Swipe work internationally?
  • Merchant Portal
    • Set Up Your Merchant Portal
      • Merchant Portal Overview
      • 5 Steps to Set Up Your Merchant Portal
      • Set Up Your Billing Account
      • Set Up Your Reimbursement Account
    • Browse By Merchant Portal Tabs (Sections)
      • Dashboard Tab
        • Dashboard Tab Overview
      • Orders Tab (Protect Only)
        • Orders Tab Overview
      • Issues Tab (Protect Only)
        • Issue Resolution for Merchants within the Merchant Portal
      • Engage Tab (Track & Discover Only)
        • Engage Tab Overview
        • Add Customer-Facing Contact Information
        • Customize your Shipping Email Notifications
        • Set up your Customer Notification Settings
        • In-App Merchant Profile: Verify domain
        • Set Up Your In-App Merchant Profile
      • Admin Tab
        • Swipe Portal: Finance
        • User Roles and Permissions
        • Enable Swipe’s Thank You Page Tracking Link
    • FAQs – Browse By Common Questions
      • Carbon Neutral Shipping FAQs
      • Insights Report Breakdown
      • Merchant Portal Product Catalog Tab FAQ
      • Swipe SMS Cannabis Policy FAQ
      • Swipe SMS Shipping Notifications FAQ
      • Cause Tags FAQ
      • Is Swipe a taxable or non-taxable product?
      • BigCommerce & Swipe Overview & FAQs
      • What is the difference between the Swipe mobile app and Swipe Package Protection?
      • Does Swipe have an open API?
    • Swipe Package Protection
      • Hybrid Coverage
      • Recharge & Swipe FAQs
      • How To Hide Swipe Package Protection As A Product In My Store
      • Can the box switch so it’s automatically unchecked?
  • Billing & Reimbursement
    • Merchant Billing
      • Why Does Swipe Need My Billing Information?
      • Swipe Billing & Premiums
      • I can’t connect my bank account/credit card to Swipe
      • How much does Swipe Package Protection cost?
    • Reimbursement
      • How do I request a reimbursement from Swipe?
    • Billing & Reimbursement FAQs
      • Premium Rate Change FAQ
      • Swipe Plan Billing FAQ
      • Swipe Billing FAQ
      • How does Swipe convert currencies?
  • Claims
    • Claim Tutorials
      • Zendesk Integration
      • How to File a Claim on Behalf of Your Shopper
    • Lost
      • Where is my order?
      • Only part of my order shipped. Where are the other items?
      • Why is my order stuck in-transit or pre-shipment?
    • Stolen
      • A Package is Missing; is it Lost or Stolen?
    • Damaged
      • What type of damage is covered?
    • How to Resolve an Issue
      • Issue Status Definition Glossary
      • Customers: How and When to File an Order Issue
      • When and how do I contact the shipping carrier?
      • How do I access my PayPal refund?
      • What Does my Issue Status mean?
      • Swipe Order Issues Resolution (Automatic Issue Resolution) & Reimbursements
      • Order Issue Resolution Expectations
      • How does Swipe handle chargebacks?
      • Deadlines to Report an Order Issue
      • Swipe Package Protection Policies
      • How to cancel your order
      • What if I didn’t want Swipe Package Protection?
      • How do I check the status of an order issue for my customer?
      • Where is my Swipe Order ID?
      • Customer FAQs
    • Troubleshooting
      • Uninstalling Swipe
  • Shopify & Shopify Plus
    • Shopify Implementation
      • Shopify Implementation Guide
      • Shopify Plus Self-install Swipe Package Protection on your store
      • Adding the swipe widget in Checkout Extensibility
      • Shopify Self-Install Troubleshooting FAQ
    • Shopify Customization
      • How do I turn off the generic Shop tracking link on my Order Confirmation / Thank You page?
      • Enabling Product Recommendations at Checkout (Shopify)
      • Hide Shopify tracking link on Thank You page
      • Shopify Plus: Enable checkout.liquid
    • Shopify “How To’s”
      • How to Refund Swipe in Shopify
      • How to Exclude swipe from Discounts (Shopify)
      • How to update the Swipe app in Shopify
      • Shopify Merchants – How to review your store settings to ensure the best tracking experience for your customers
      • Shopify: Grant Swipe Access to Your Store
    • Shopify Troubleshooting
      • Uninstalling Swipe from Shopify
      • Why are there multiple variants listed for Swipe in Shopify?
      • The Swipe asset isn’t in the proper location on my Shopify cart page
      • Issues with Shopify store since the Swipe asset was installed

Does Swipe have an open API?

Yes, to access Swipe's API documentation, click here. 

  • Related Links
  • Shopify Plus Self-install Swipe Package Protection on your store
  • VIDEO: How to self-install Swipe Package Protection on your store
  • Why is Swipe Package Protection appearing as a product in my store?
  • Customize your Shipping Email Notifications
  • Why is Swipe Package Protection missing from my store?
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