Swipe is a post-purchase AI-driven solution that protects orders against loss, theft, or damage. It builds trust, increases conversions, reduces refund costs, and can generate added revenue. Merchants who use Swipe often see a 20–30% boost in checkout completion while lowering support workload.

Setup takes less than 10 minutes. Install the Swipe app from the Shopify App Store, run the setup wizard, and you’re live. Our team provides onboarding support, and the solution is designed to work seamlessly with Shopify Plus and other major e-commerce platforms.

Swipe is free for merchants. Customers pay a small premium (about 1–2.5% of order value, $1–2 minimum). The fee covers claims, and merchants may also earn a revenue share. You keep your full sale revenue without paying out-of-pocket for shipping issues.

Swipe covers the three biggest shipping problems: lost packages, stolen deliveries, and damaged shipments. Claims are resolved with replacements or refunds at no cost to you.

Your team doesn’t need to lift a finger. Customers file claims directly with Swipe, and we handle everything—fast resolutions, replacements, or refunds—while you keep the revenue.

Yes. Shoppers are more likely to complete checkout when their orders are protected. Merchants often see conversion lift (up to 32% in some cases), reduced cart abandonment, and happier customers who receive quick resolutions when issues arise.

Yes. Swipe handles claims directly, reducing 'Where’s my order?' tickets by up to 50%. This frees your team from shipping headaches so they can focus on sales and growth.

Our AI fraud detection system automatically flags suspicious claims. Combined with human review and insurance backing, this ensures only legitimate issues are approved—protecting both merchants and honest customers.

Yes. Swipe covers international shipments with slightly longer timelines (e.g., 20 days without tracking before marked ‘lost’). Fees appear in the shopper’s local currency, and most routes are supported.

Generally no. If you use bundling or discount apps, simply exclude the Swipe line-item from promotions. The solution is lightweight, optimized not to slow checkout, and compatible with most setups.

No contracts or commitments. Swipe is pay-as-you-go and can be removed anytime with no penalties. Most merchants keep it once they see the benefits.