swipe offers package protection to customers through your store in case of lost, stolen or damaged situations. swipe bills based on a determined premium rate (for example: 2% of order value). Each week swipe bills for the sum of those premiums.

When a customer purchases an item that is protected by swipe, the merchant holds on to those premiums until the next weekly billing cycle. Merchants are being billed for all swipe insured orders from the past billing cycle as this is a pass through cost.

Note: Full coverage merchants pay the premiums for their customers.

The swipe bill will be adjusted if there are cancelled orders. If an order is placed and cancelled within the same billing cycle (Monday - Sunday) the cancelled order will not be billed. If the order is placed in one billing cycle and cancelled in a later billing cycle, the order will be billed in the first billing cycle and credited in a later billing cycle to an invoice. You can see these credits in the swipe portal in the Finance tab.

Error: Missing Payment Method

It looks like your account has a missing payment method! swipe requires merchants to add a payment method in order to automatically charge the insurance premiums each week. Each billing cycle, you will receive an email notification regarding your upcoming bill and a breakdown of the insured orders that make up that charge. Please add a payment method to the swipe portal (Finance>Account Settings>Payment Account) in order to move forward with swipe services.

Error: Account Pending Verification

It looks like you have successfully added a payment method! However, the account you have entered is still pending verification. You can verify your account by searching for the two micro-deposit transactions found in your account on or around the day you entered your information. These transactions should be titled ‘AMNTS’ and the amounts will usually be less than $1.00. Once you enter these two transaction amounts into the swipe dashboard, swipe will bill you the remaining balance and move forward with automated billing cycles.

If you are having difficulty finding the micro-deposits or having issues adding your bank account, you should try re-entering the bank credentials, this will trigger those micro-deposits to be sent to your account again.

If you are using a foreign bank account, you can connect using Plaid in the swipe portal.

Error: Declined Charge

It looks like your payment method entered on file has been declined. In order to settle the outstanding balance, please update your payment method on the swipe portal. Once the payment method is updated, the outstanding balance will be charged and the automated billing cycles will resume. If you would like to keep the current payment method you have, you can call your bank to see why the charges are being declined and ask them to approve of swipe's invoices from our billing software, Stripe.

If you are receiving a bill containing ‘test’ orders, please ensure that these orders are either marked as ‘test’ on your shop platform or cancel them before they are fulfilled. swipe will automatically bill for all orders that come through to our system which are not ‘test’ and not cancelled.

In the swipe portal under the Finance tab you can download invoice PDFs and line item CSVs. The CSV shows a breakdown of your invoice to account for each charge.

In the swipe portal under the Finance tab you can download invoice PDFs and line item CSVs. The CSV shows a breakdown of your invoice to account for each charge.

As a reminder, you are being billed for insurance premiums that occurred during the most recent weekly billing cycle. swipe bills merchants for the sum total of all protected orders in that period. You can download your Line Items CSV from the Finance tab in the swipe portal to reconcile your data. If you feel that there are orders which should not be on your bill or that your premium amount is incorrect, a member of our team will be happy to help. You can reach out to our team via the chat box on the bottom right corner of the swipe Portal.

Reimbursements are paid out weekly to the Reimbursement Account on file. Reimbursements for these invoices will be sent to your reimbursement contact entered in the swipe portal (Finance>Account Settings>Receivables Account). If you are missing an invoice, please visit the swipe portal and go to Finance>Reimbursements. On this tab, the invoice PDFs can be downloaded by clicking the tabs to the right of each invoice.

The software we use to send out reimbursements (Tipalti) may charge a fee depending on which payment method you have selected to use. Please see the attached screenshot to review the fees associated with each method.

Merchant incentives are paid out on the 15th of each month. If the 15th is a weekend, then it will be the first business day following. Merchant incentives can be viewed by going to the swipe portal Finance>Reimbursements. Tech grant invoices are marked with 'TQ' in the invoice number. If you have questions about a payment, a member of our team will be happy to help. You can reach out to our team via the chat box on the bottom right corner of the swipe Portal.

Unfortunately, we are unable to add more than the one billing email (input in the swipe portal under the Admin tab) to the billing emails. If you would like to have these emails received by multiple addresses we suggest setting up email forwarding: https://support.google.com/mail/answer/10957?hl=en.

Unfortunately, with the growth of the company and the bandwidth of our engineering/billing team, we are unable to grant one-off billing requests. We only accept credit/debit cards and bank accounts as valid payment methods.

The billing cycle runs Monday - Sunday. On Monday we send out a preview email with the invoice amount for the billing cycle. This email directs you to the swipe portal in the Finance tab where you can download your invoice PDF and line items CSV. On Wednesday, the payment account on file in the swipe portal is automatically charged.

The reimbursement cycle goes from Monday - Sunday. On Monday we send out an email with the reimbursement amount. On Friday we pay out reimbursements to the reimbursement account on file in the swipe portal (Finance>Account Settings>Receivables Account). Please allow two to three business days for the funds to hit your account. To see your reimbursement invoice in the swipe portal go to Finance>Reimbursements. On this tab, the invoice PDFs can be downloaded by clicking the tabs to the right of each invoice.