BASIC 
Package Protection
What you get:- - Green Shipping for protected orders
- - Package Protection
- - Claims Resolution
- Free to the Merchant, customer pays a 1.5-5% of total order if they select protection
- Any platform, any size merchant
- - Opt out (default & Recommended)
- - Hybrid coverage (configurable)
- - Full coverage (merchant funded)
- - Avg first response time = 1.5 hours
- - Avg Resolution time = 16.7 hours
- - 95% CSAT
Customers access tracking through the Thank You page after checkout. There is a button prompting the customer to track their order, and then takes them to the app store to download the app.
Customers on the free Track Plan will not have access to receive shipping updates via text (paid plans have access to SMS).
Customers access tracking through the Order Confirmation email after checkout. There is a button prompting the customer to track their order, and then takes them to the app store to download the app.
If a customer wants to track on the web, they can access tracking from the order confirmation email.
Once on the tracking page (in the app or on the web), customers can track all of their packages on a visual, interactive map. There is a progress bar of the shipping status of their packages.
Customers can opt in to receive push notifications from the app about shipment status.
