When your customer adds swipe Package Protection during checkout, they pay a small insurance fee to protect their package. You, as the merchant, collect the total amount from the customer, including the package protection fee.
This means the package protection fee is added with NO COST to you.

The protection fee is collected by you then transferred to swipe. This is so we can refund or reimburse the customer if anything happens to their package.

After the package protection fee is transferred to swipe via Stripe the process is completed. A receipt will be sent to the primary billing contact on your account to ensure complete transparency.

When your customer adds swipe Package Protection to their purchase, their packages will be protected if an order is lost, stolen, or damaged.
If an issue arises, customers are encouraged to file an Order Issue to swipe on the merchant portal or through their mobile app.

To ensure a satisfying customer experience, the refund or reorder amount will be taken out of the merchant’s account initially, then on a weekly basis,* swipe will refund the money

back to the merchant. You can see all of the detailed information in the Finance tab of your merchant portal.

*Note: Some of our partnered merchants are not on a weekly billing cadence. Reach out to your designated CSM or our Live Chat feature through our Help Center if you have any questions about about your billing with swipe.